Join Top-Class Educational Professional Development Fellow, Dr. James Lynch. Dr. Lynch begins with a discussion that reminds participants that leadership is a choice. Dr. Lynch also describes a scientific model for dealing with difficult people and how to create an action plan for positive communication. The process-oriented approach will serve leaders in proactively addressing and handling everyday problems. Finally, Dr. Lynch provides coping mechanisms for handling job stressors as well as teaches others how to complete a plan for stress management.